I just wanted to drop you a quick note to summarize our appreciation for the service your company and employees provided to us last week at the Pentagon and the professional manner in which it was all handled. Our company, Boeing, had a mobile demonstration (18 wheeler type) trailer at the Pentagon for some very important customer events and one of the air conditioning units failed. I called several area companies in an attempt to get it serviced and as soon as they heard it was on a trailer, their response was “oh, we don’t do that!”
However, when I called your company, Steve ( I assume a different Steve than yourself) answered, was very professional and readily accepted the job. Although the job itself and the extra security measures required at the Pentagon all presented additional challenges, your team really stepped up and got the job done. The technician, Steve showed up bright and early the next morning (an hour earlier than scheduled), dug right in and had the problem repaired in short order.
We were then faced with challenges (on our end) in getting the invoice paid and again, your employees (Beth, Steve, and others) all handled the situation with patience and very professionally while we worked through the difficulties.
Please pass on our sincere appreciation to your staff for a job well done. They saved the day and their efforts are truly appreciated. Your company has been placed in my database of service providers as we frequently host these types of events in the D.C. area and will certainly call on you again if needed.
Thank you again,
F-18 International Programs – Boeing